1. Introduction
Atlantic Phones Limited (“we,” “our,” “us”) is committed to protecting the privacy and personal data of our customers, partners, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile devices, applications, telecommunications services, and related platforms. This Policy is in compliance with the Data Protection Act, 2012 (Act 843) of Ghana and international best practices.
2. Information We Collect
We may collect the following categories of personal information:
- Personal Identification: Name, phone number, email address, physical address, national ID details.
- Device & Account Information: Device identifiers (IMEI, IMSI), SIM registration data, account login credentials.
- Telecom Usage Data: Call detail records (CDRs), SMS/MMS logs, internet usage, recharge history, and mobile money transactions (if applicable).
- Payment Information: Bank details, mobile money information, or credit/debit card details for billing purposes.
- Location Data: Geolocation for telecom services, emergency services, fraud prevention, and lawful requirements.
- Technical Data: IP addresses, cookies, browser type, and network logs when using our digital platforms.
3. How We Use Your Information
Your information is used for the following purposes:
- To provide and manage telecom, device, and software services.
- To process transactions, billing, and customer support.
- To comply with telecom licensing conditions and legal obligations (e.g., call detail retention, lawful interception).
- To personalize your experience and improve service quality.
- To conduct fraud prevention, risk management, and security monitoring.
- For research, product improvement, and innovation.
4. Disclosure of Information
We may share personal data under the following circumstances:
- With regulators (e.g., National Communications Authority, Data Protection Commission) as required by law.
- With telecom partners, cloud service providers, and vendors strictly for service provision.
- During mergers, acquisitions, or business transfers, subject to confidentiality obligations.
- With law enforcement authorities in compliance with court orders or statutory obligations.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, to comply with regulatory retention requirements, or to resolve disputes. Telecom usage records may be retained for a minimum of 5 years as per NCA directives.
6. International Data Transfers
Where we transfer your data outside Ghana (e.g., to cloud service providers or technology partners), we ensure adequate safeguards are in place to protect your personal data in line with international standards.
7. Your Rights
Under Ghana’s Data Protection Act, you have the right to:
- Access personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent where processing is based on consent.
- Request deletion of personal data where legally applicable.
- Lodge a complaint with the Data Protection Commission.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our operations. We encourage you to review this page periodically.
11. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or how your data is handled, please contact us:
Atlantic Phones Limited
WhatsApp/Phone: +233 24 386 0000
Email (General): info@atlanticphonesgh.com
Email (Privacy): privacy@atlanticphonesgh.com
Address: F227/2 Clark street,Osu Accra.